Delivery

Shipping & Delivery

We strive for same day shipping Monday - Saturday and we ship to all 50 States and select APO/FPO addresses via USPS.  International shipping is not available at this time. All orders are shipped either by USPS First Class or Priority Mail based on order weight. Once your order has been marked as "shipped", your order cannot be changed or cancelled.

All orders are shipped from our Oregon warehouse. Orders placed separately may ship together when they have the same shipping address. Order processing may be delayed by any incorrect or incomplete information provided by you or your payment provider. Delays due to payment processing are not the responsibility of Model Merchants. We do not ship on federal holidays when there is no mail service available with USPS.

All orders that have freight forwarder addresses associated with them will be CANCELLED! This is due to the risk of fraud as we the merchant are 100% responsible for all online transactions. 

Shipment Arrivals

Please be sure to reconcile the number of boxes shipped with the number of boxes received and signed for. On occasion carriers may deliver boxes separately. Please note that ground and air shipments are often assigned to separate trucks and may arrive at different times of the day.

Missing or Damaged Shipments

Please be sure to reconcile the number of boxes shipped with the number of boxes received and signed for. On occasion carriers may deliver boxes separately. Please note that ground and air shipments are often assigned to separate trucks and may arrive at different times of the day.

Hazardous Materials (ORM-D / Limited-Y)

Several of the items we sell are considered hazardous materials based on their nature. We are required by law to label these products as such by either an ORM-D or Limited-Y sticker. ORM-D items can only be shipped via ground delivery which may slow down your anticipated delivery date. Products labeled as Limited-Y are allowed to go by air in small quantities, but its up to the USPS Postal Master to judge how they are shipped (ground or air). Products of this nature include sealed batteries, paints, aerosols and select adhesives and bonders. We cannot ship ORM-D items to APO/FPO outside the continental United States at this time.

International delivery

At this time, we do not offer any international shipping. This is due to restrictions on behalf of customs and governing law. We can ship to APO addresses outside the United States, but please contact us before your purchase as some products must go ground and cannot be shipped by air.